Frequently asked questions

You can pay for your order with Visa, Mastercard, and Paypal. We also offer Afterpay and Zippay, which is just like lay-by, but better! Your purchase will be charged when you complete your order. If you have paid by Paypal or Credit Card, the payment will be taken as you complete the purchase.

The refund will be processed within 7-10 days of receiving your returned item. It will get back to your original payment account, it will be refunded within 1-2 working days for Aferpay, 1-5 working days for Paypal, 7-14 working days for Card Payment.

Yes, you can cancel a paid order.

If your order has not been shipped out, you can cancel this order by contacting our Customer Service for assistance.

Please note that we CANNOT cancel orders which have been shipped out. Therefore, please contact our customer service for help if you do not want the order. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

Hi, please not worry. Normally, you will receive the confirmation email within 24 hours after payment completed.

We also recommend you check "Junk or Spam mail folder" as well.

We may have sent your items in separate parcels, so check your shipping confirmation email to see the number of parcels you're due to receive.

If an item is missing, please contact our Customer Service Team.

You'll need to provide your order number and details of the missing item and we'll do our best to resolve the issue for you as quickly as we can.